Privacy Policy

Last updated: October 18, 2026
aiNGo (“we”, “our”, or “us”) values your privacy and is dedicated to safeguarding the personal information of our property management clients, their staff, tenants, and prospective renters.
1. Information We Collect
1.1. Account & Billing Information: Name, company name, email address, phone number, and payment information (securely processed via Stripe).
1.2. Telephony & Audio Data: Inbound/outbound phone numbers, caller caller ID, call duration, audio recordings, and automated transcripts.
1.3. Property Management Data: When connected to your Rent Manager or PMS, we process tenant names, unit numbers, phone numbers, appointment bookings, and maintenance descriptions strictly to execute service workflows.
1.4. Usage & Technical Data: IP addresses, browser types, session activity, and interaction logs within the Customer Portal.
2. How We Use Information
We use collected data solely to:
– Provide, operate, and train customer-specific AI voice answering flows.
– Transcribe audio and extract actionable maintenance tickets and tour appointments.
– Synchronize customer records with connected property management software.
– Process monthly subscription billing and generate invoices.
– Provide customer support and troubleshoot technical issues.
3. Audio Recordings & AI Processing
– Caller audio is processed using secure, enterprise-grade AI speech-to-text and language models.
– Audio recordings and transcripts are encrypted in transit (TLS 1.3) and at rest (AES-256).
– We do NOT sell caller audio, transcripts, or tenant personal data to third-party data brokers or advertisers.
4. Data Sharing & Third-Party Processors
We share data only with trusted infrastructure providers necessary to operate our service:
– Cloud & Database Hosting: Supabase / AWS (SOC 2 compliant).
– Telephony Infrastructure: Twilio / Retell / Telnyx.
– Payment Processing: Stripe.
– PMS Integration: Rent Manager API.
5. Data Retention & Deletion
Call recordings and transcripts are retained for the duration of your active subscription or in accordance with your configured retention settings. Property managers may request permanent deletion of call recordings, tenant logs, or their account by emailing.
6. Your Rights
Depending on your jurisdiction (such as California CCPA/CPRA or GDPR), you have rights to access, correct, export, or delete your personal data.
7. SMS / Text Messaging
If you text one of our leasing numbers, we use your mobile number and messages only to reply to you about available apartments, answer your questions and schedule tours. Message frequency varies with the conversation. Msg & data rates may apply. Reply STOP to opt out or HELP for help; for support email aingollc@gmail.com. Mobile numbers, SMS opt-in data and consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Fair Usage Policy

aiNGo’s Fair Usage Policy (“FUP”) is designed to ensure that our AI Voice Receptionist and telephony infrastructure deliver consistent, high-speed, and reliable performance for all property management clients.
Our subscriptions include generous allocations of AI voice answering minutes, automated work-order creations, and PMS sync events. This policy prevents abuse, automated bot dialing, call flooding, or unreasonable continuous telephony usage that impairs system availability.
2. Permitted Usage
aiNGo is built strictly for legitimate property management and leasing operations, including:
– Inbound tenant maintenance inquiries and emergency triage.
– Inbound prospective tenant leasing inquiries and tour scheduling.
– General vendor and office call routing.
3. Prohibited Activities
You may NOT use aiNGo for:
– Automated telemarketing, robocalls, or mass unsolicited cold-calling campaigns.
– High-frequency spoofing or fraudulent caller ID manipulation.
– Continuous audio streaming or using the voice channel as an intercom/radio relay.
– Reselling or sublicensing the telephony channel to non-registered third parties.
4. Minute Allocations & Overage
4.1. Each plan tier includes a specified monthly voice minute quota.
4.2. Minutes are calculated from the moment the AI agent answers an incoming call until the call disconnects.
5. Enforcement
If aiNGo detects call patterns inconsistent with normal property management operations, we reserve the right to:
– Notify the account administrator and recommend an appropriate plan upgrade.
– Temporarily throttle concurrent call channels.
– Suspend telephony access in cases of suspected fraud or severe abuse.

Tech Partner Agreement

This Tech Partner Agreement (“Agreement”) applies to developers, property management system (PMS) vendors, telephony carriers, software integrations, and agency technology partners who integrate with or resell aiNGo technology.
1. Integration Scope & API Access
aiNGo grants Partners a revocable, non-exclusive license to access our APIs, webhooks, and developer tools solely for the purpose of integrating partner applications with the aiNGo AI Voice Platform.
2. Partner Responsibilities
2.1. Authentication & Security: Partners must securely store and handle all API keys, webhook secrets, and customer authentication tokens.
2.2. Rate Limits: Partners agree to adhere to published API rate limits and avoid actions that degrade platform performance.
2.3. Data Privacy: Partners handling tenant PII or call audio must comply with applicable data protection regulations and maintain industry-standard security safeguards.
3. Mutual Confidentiality
Each party agrees to safeguard the proprietary information, technical architecture, and customer data of the other party with the same degree of care it uses for its own confidential information.
4. Branding & Intellectual Property
Neither party may use the other party’s trademarks, logos, or commercial identifiers in marketing materials or press releases without prior written authorization.
5. Term & Termination
Either party may terminate this partnership agreement with thirty (30) days’ written notice, or immediately in the event of a material security breach or unauthorized data compromise.

Cookie Notice

is Cookie Notice explains how aiNGo (“we”, “us”) uses cookies, local storage, and similar technologies on aingo.ai and within the aiNGo Customer Portal.
1. What Are Cookies?
Cookies are small text files stored on your device when you browse websites. They help recognize your device and remember your login sessions and preferences.
2. Types of Cookies We Use
2.1. Essential Cookies: Required for core website and portal functionality, such as user authentication, session security, and CSRF protection. Without these cookies, the Customer Portal cannot operate.
2.2. Functional Cookies: Store your preferences (such as dashboard layout, table filter views, and notification settings).
2.3. Performance & Analytics Cookies: Help us understand how visitors interact with our marketing pages, measure page loading speeds, and improve user navigation.
3. Third-Party Services
We may utilize trusted third-party analytics and support tools (such as Stripe for fraud detection and Google Analytics for aggregate website traffic).
4. Managing Your Cookies
You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging into the aiNGo Customer Portal.
We may update this Cookie Notice periodically to reflect changes in our technologies or legal requirements.

Refund Policy

At aiNGo, we strive to deliver an exceptional AI voice answering and property management automation experience. Please review our refund and cancellation terms below.
1. Subscription Billing
aiNGo services are billed on a recurring monthly or annual basis. When you subscribe, your payment method is billed automatically on your billing renewal date.
2. Cancellations
– You can cancel your subscription at any time directly through the Customer Portal under Settings > Billing
– When you cancel, your account remains active and accessible until the end of your current paid billing period. You will not be charged again following your cancellation.
3. Refund Eligibility
3.1. Monthly Plans: We do not issue prorated refunds for partial-month usage once a billing cycle has commenced.
3.2. Annual Plans: If you cancel an annual plan within the first fourteen (14) days of your initial purchase, you are eligible for a full refund minus any consumed telephony minutes or third-party carrier registration fees. After 14 days, annual plans are non-refundable.
3.3. Telephony & Usage Overages: Billed call minutes, phone number procurement fees, and carrier registration fees are non-refundable as these costs are incurred directly with telecom carriers.
4. Free Trials & Demonstrations
If you enroll in a trial period, you will not be billed if you cancel before the trial concludes.
5. Billing Inquiries & Disputed Charges
If you believe there has been a billing error, please contact  within thirty (30) days of the invoice date so our team can review and issue an adjustment if appropriate.