Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
Last Updated on: 25 September 2023
These Terms and Conditions are effective on 25 September 2023 if you created your account or accepted or otherwise agreed to them on or after 25 September 2023.
The previous version of the Terms and Conditions is applicable in case you have created your account prior to 01 August 2023 and continue to be on an old Plan.
This online terms and conditions (“Terms and Conditions”), by and between the Customer, as defined under these Terms and Conditions, and SaaS Labs US, Inc., a Delaware corporation with principal office at 355 Bryant Street, #403 San Francisco CA 94107, United States of America (“Aingo”), together with any and all applicable Order Form(s), purchase orders, schedules, exhibits (collectively, the “Agreement”) constitute a legal and binding agreement between Aingo and the Customer and set forth the terms pursuant to which the Customer may access and/or use the Site and Services, as defined. Aingo and Customer may be individually referred to as a “Party”, and collectively as “Parties”.
By clicking on the “Accept” button or checking the checkbox on the signup page when subscribing to the Services, entering into an Order Form or otherwise using and/or permitting any User to access and/or use any of the Services or accessing the Site, Customer : (i) affirms that it has read, agreed and will comply with this Agreement; (ii) affirms that the representative of the Customer is at least eighteen (18) years of age and has the required authority to enter into this Agreement on behalf of the Customer, and to bind the Customer to these Terms and Conditions.
Please note that access to an Aingo Account is subject to the successful completion of our internal verification process of the Customer, which must be passed before any use of the Service is permitted.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ACCEPT OR THE CHECKBOX ON THE SIGNUP PAGE OR SIGN THE ORDER FORM, USE ANY OF THE SERVICES, OR ACCESS THE SITE.
1. Definitions
“Administrator” means the individual(s) who have been granted the right by Customer to set up the account, have access to control settings, and have greater control over the permissions;
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity;
“Applicable Law” means any and all law, statute, regulation, rule, ordinance, treaty convention, and/or court or administrative order or ruling of any governing body with jurisdiction over the Service, the Customer, and/or the Customer’s use of the Services;
“Authorized User” means individual(s) who are employees, contractors, or agents of the Customer, and have been given access to the Aingo Account.
“Confidential Information” shall include but is not limited to any and all information, data, ideas, marketing information, marketing methods, customer lists, financial information, and business strategies in any and all forms, formats, and mediums, in writing orally or through other means, whether identified as confidential or not that arises from or relates to a Party, its business, business plans, procedures, finances, owners, officers, employees or agents. A Party’s Confidential Information shall not include information that (a) is or becomes a part of the public through no act or omission of the other Party; (b) was rightfully in the possession of the other Party or was known by it prior to its disclosure; (c) is independently developed by the Receiving Party without the use of any Confidential Information of the other Party; (d) was or is provided by the Disclosing Party to third parties without restriction on disclosure, and (e) is required to be disclosed by law or by request of any government or regulatory authority.
“Customer” means, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity on behalf of which such individual is accepting this Agreement or the entity indicated in the Order Form.
“Customer Data” means any data, content, or materials that the Customer, Administrator(s) and Authorized User(s) uploads into, enters into, or submits to the Service including from Third-Party Integrations. For clarification, Customer Data excludes Usage Data.
“Documentation” means Aingo’s user manuals, handbooks, help articles and guides relating to the Site or Service provided by Aingo to Customer either electronically or in hard copy form.
“Effective Date” means the date on which the Customer subscribes to the Service or the date mentioned in the Order Form;
“Feedback” means any suggestions or idea for modifying the Service or a portion of the Service including without limited to intellectual property rights in any such suggestions or idea;
“Aingo Account” means the account established by Aingo and associated with the Customer pursuant to entering this Agreement, or an Order Form.
“Aingo Number” means the phone number allotted to the Customer;
“Order Form” means the ordering document from Aingo detailing the Service to be provided to the Customer
“Plan” means any of the subscription plans made available to the Customer that the Customer may select either via the Aingo Account or the Site, or by executing an Order Form including Aingo Numbers, as applicable.
“Service” means any and all services made available to Customer by Aingo from time to time under this Agreement.
“Site” is defined as the website www.justcall.io or www.saaslabs.co
“Usage Data” means the data regarding applications utilized with the Service, configurations, log data, and the performance results for the Service.
“Third-Party Products” means any products, content, services, information, websites, Integrations, or other materials that are owned by third parties and are incorporated into or accessible through the Service.
2. Services Offered
2.1 Aingo provides online-based phone solutions and services that include the ability to make, receive, forward voice calls, record and transcribe such calls, and send and receive messages, in each case to/from Aingo Number from to/ a telephone number in accordance with the Plan chosen by the Customer. Aingo can integrate with various Third-Party Products that are not affiliated with Aingo. A non-exhaustive description of Aingo and the Services provided is available on the Site.
2.2 Aingo is not a ‘dial-tone’ provider and is not a replacement for any phone lines, whether wired, wireless, or Internet-based. The Service allows you to place outbound calls and messages, national and international, however, selected numbers and services may not be reachable through the Service and Aingo cannot guarantee that all numbers available worldwide can be called or messaged from the Service and Aingo Number.
2.3 Aingo does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care units, or any type of emergency services of any kind, that need to be performed from the Customers’ local phone service provider. It is the Customers’ responsibility to inform the Authorized Users that it is not possible to support or carry emergency calls using the Service.
3. Quality and Maintenance
3.1 Minimum Disruptions. Aingo shall use reasonable endeavours to provide the Service with minimum disruptions. Aingo cannot guarantee that the Service will always function without any disruptions, interruptions or delays. Since the Service will be transmitted through public internet lines and the public switched telephone network, there may be power outages or internet service disruptions and the Customer may experience some disruptions that can interfere with quality service. Aingo does not warrant full availability of any type.
3.2 Support Services. Aingo will provide standard support services to resolve technical issues with, and answer queries regarding the use of the Service for purchased Service Customers at no additional cost.
3.3 Upgrades. Aingo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any Applicable Laws without obtaining the Customer’s written pre-approval. Aingo may also have to repair, improve, and/or upgrade, provide patches, enhancements, or fixes for the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service at any time in our sole discretion including in the event of an emergency. Aingo shall endeavor to provide the Customer with advance notice where practicable and carry out such maintenance, where possible, outside of regular business hours.
3.4 Login Details. The Customer acknowledges and agrees that the Customer’s Authorized Users’ access to the Service is protected by an identification system that requires each User to choose a unique password and username (“Login Details”). It is the responsibility of the Customer and the Authorized User to maintain the confidentiality of the Login Details, and not disclose or share the Login Details with any third party, and that the Login Details are kept private and confidential. Any use of such Login Detail shall therefore be deemed to be made by the Customer and/or its Authorized Users. The Customer and/or its Authorized User is responsible for immediately notifying Aingo of any unauthorized use of the Aingo Account, or breach of the Aingo account’s login details to take all necessary steps to prevent or terminate the fraudulent use of the Aingo account and/or the Service. Aingo shall not be liable for any loss that the customer may incur as a result of unauthorized use of the Login Details with or without your knowledge.
3.5 Enforcing Security. Actual or attempted unauthorized use of any of the Site or the Service may result in criminal and/or civil prosecution by the appropriate legal and judicial authorities. Aingo reserves the right to view, monitor, and record activity on the Site and the Service without notice to the fullest extent permitted by applicable law. This right extends to our review of message content, call recordings and details pertaining to claimed violations of our Acceptable Use Policy as described herein. Any information obtained by monitoring, reviewing
4. Intellectual Property and License
4.1 Limited License. Subject to the terms of this Agreement, and the Customer’s, Administrator(s) and Authorized User(s) continued and full compliance with the terms of this Agreement, aingo grants to Customer, Administrator(s), and Authorized User(s), during the Term, a limited, revocable, nonexclusive, non-transferable right to access and use the Service and the Site solely for its internal business purposes.
4.2 Restrictions. The Customer shall not and cause its Administrator(s) and/or Authorized User(s) to refrain from any unauthorized use, directly or indirectly, including but not limited to:
(a) sublicense, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service, or any part thereof available to any third party other than Administrator(s) and/or Authorized Users;
(b) modify, reverse engineer, decompile or disassemble, make derivative works of the Service or any part thereof, and shall not build a similar or competitive product or service;
(c) permit other third parties to use the Service, including but not limited to shared use via a network connection except under the terms of this Agreement;
(d) rent, lease, loan, sublicense, distribute or otherwise transfer rights to the Service, or any part thereof available to any third party other than Authorized Users;
(e) circumvent or disable any technological features or measures in the Service;
(f) attempt to, or in conjunction with any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in a content file or other work protected by copyright law in any jurisdiction.
(g) use the Site, Service, or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule.
aingo reserves its right to suspend or terminate the license to the Service in the event the Customer and/or Administrator(s) and/or Authorized User(s) is found using the aingo Account in violation of Clause 4.2 (Restrictions).
4.3 aingo ownership. Customer agrees that aingo owns all rights, titles and interests in and to all Intellectual Property rights in the Service, the Site, the Documentation, as well as any content herein, except as otherwise stated (“aingo Intellectual Property”). All rights not expressly granted to the Customer are reserved by aingo. aingo owns the Usage Data derived from the operation of the Service. Nothing contained herein shall prevent aingo from utilizing the Usage Data for purposes of providing and maintaining, delivering, and/or improving the Service provided that any data so used shall be de-identified and presented in the aggregate so that it will not disclose the identity of Customer to any third party. aingo reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party, any intellectual property rights or other right, title, or interest in or to the aingo Intellectual Property.
4.4 Customer data. aingo agrees, as between the Parties, the Customer retains all rights, titles, and interests in and to all Intellectual Property rights in the Customer Data. Customer acknowledges that aingo is not responsible for the creation, content, or use of the Customer Data by Customer or any third party. Customer grants aingo, its affiliates, and applicable contractors a limited-term license to host, copy, use, transmit, store and display any product integration for the Customer using the Service and the Customer Data as appropriate to provide and ensure proper operation of the Service and associated systems in accordance with the Agreement. If the Customer chooses to use a Third-Party Product with the Service, then the Customer allows the Third-Party Product to access Customer Data as appropriate. Use of any such Third-Party Product is subject to the terms and conditions of such Third-Party Product, and Customer warrants that Customer has agreed to such terms independently from their use of aingo Site and Service. Customer warrants that it owns or has acquired the necessary licenses to grant aingo the above license to use Customer Data.
4.5 Use of Trademarks. The Customer grants aingo the right to use and reproduce the Customer’s name, logo and trademark to identify Customer as an aingo customer on the Site and other marketing materials. In the event, the Customer does not agree with the use of the Customer’s name, logo and/or trademark to identify the Customer as an aingo customer or that the use of Customer’s name, logo and/or trademark is not in line with the Customer’s branding or similar guidelines, the Customer shall notify aingo at the designated legal contact.
4.6 Feedback. All Feedback given by the Customer to aingo shall be used without restriction or obligation. All Feedback is provided “as is” and aingo will not publicly identify the Customer as the source of Feedback without the Customer’s permission. The Customer has agreed to not treat any Feedback given to aingo as Customer’s Confidential Information, Intellectual Property or its trade secret, and nothing in this Agreement or in the Parties’ dealings arising out of or related to this Agreement will restrict aingo‘s right to use, profit from, disclose, publish, keep secret or otherwise exploit Feedback, without compensating or crediting the Customer.
4.7 Third-Party Information. aingo may disclose, distribute, reference or communicate third-party Information in connection with the Service. aingo is not responsible for and does not endorse, sponsor, or review this third-party Information and hereby disclaims all liability for the same.
4.8 Documentation License. Subject to the terms and conditions contained in this Agreement, aingo hereby grants the Customer a non-exclusive, non-sublicensable, non-transferable license for Administrator(s) and Authorized User(s) to use the Documentation during the Term solely for your internal business purposes in connection with use of the Site and Service.
4.9 Downloadable Software. Use of the Site and Services may require or include use of downloadable software. aingo grants the Customer a non-transferable, non-exclusive, non-assignable, limited right for Administrator(s) and/or Authorized User(s) to use downloadable software we provide as part of the Site and Services in accordance with the End User License Agreement that accompanies such downloadable software. Any Third-Party Products that consist of downloadable software are subject to the terms of such Third-Party Product.
