It’s more than just picking up within two rings or replying instantly to customer texts.
It’s about creating a seamless, consistent — and exceptional — experience at every touchpoint, across every platform, throughout the entire customer journey.
That’s why we’re excited to share our biggest update yet: Email — a key step toward becoming your truly all-in-one business communication platform.
At first, it’s subtle.
You forget to send an email. Miss a message or two.
Then someone close to you points it out — “You’ve been on edge lately.”
You shrug it off. You’re building a business. Stress, mood swings, long hours — it’s just part of the hustle… right?
But it escalates.
Sleep gets shorter. Coffee intake goes up. You’re working harder and longer, but barely treading water.
And then, it hits.
Maybe it’s a panic attack. Maybe it’s something even more serious. But whatever form it takes, the root cause is the same — burnout.
It’s not packed with stretchers and clipboards — it’s the phone lines.
Phones ringing off the hook. Staff juggling multiple calls, a walk-in emergency, and a never-ending hold queue. Meanwhile, a frustrated patient is stuck listening to piano jazz from 2004. It’s chaos — and it happens every single day.
But recently, some healthcare teams have started getting help from an unexpected new team member — one that doesn’t take breaks, doesn’t get flustered, and doesn’t even need a headset.
We’re talking about AI Voice Agents.
Before you consider adding one to your workflow, let’s break down what AI Voice Agents actually are, where they shine — and where they fall short.
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